Política de envío

1️⃣ Order Processing Times

Orders generally ship same day or next business day after they are placed.
Orders placed after 3:00 PM may be processed the following business day.
Orders are packed Monday–Saturday, excluding public holidays.

2️⃣ Shipping Methods & Delivery Timeframes

🚚 Standard Shipping

Estimated delivery time: 5–10 business days

⚡ Express Shipping

Estimated delivery time: 3–5 business days

🌍 International Shipping (if applicable)

Delivery times vary by destination and customs clearance.
Most international orders arrive within 7–15 business days.

⏳ Note: Delivery estimates begin once the order has been shipped, not when it is placed.

3️⃣ Tracking & Shipment Confirmation

Once your order ships, you will receive a shipment confirmation email containing your tracking number.

You can track your order anytime here:
👉 https://ozzigear.com/apps/track-my-order

4️⃣ Shipping Rates

Free postage on all orders over $100 AUD
Orders under this amount incur a flat $30 postage charge

5️⃣ Shipping Address Changes

If you made an error entering your shipping address, please contact us ASAP:

📧 support@ozzigear.com

Address changes can only be made before the order ships
Once a parcel is in transit, we’re unable to reroute it

6️⃣ PO Boxes, Parcel Lockers & Rural Delivery

We ship to all locations:

PO Boxes ✔
Parcel Lockers ✔
Rural/remote areas ✔ (may experience slightly longer delivery times)

7️⃣ Customs, Duties & Taxes (International Orders)

Import duties, VAT/GST, and customs fees (if applicable) are covered by us
We ship under DDP (Delivered Duty Paid) terms worldwide

8️⃣ Delays & Peak Season Notice

While we work hard to ship quickly, delays may occur due to:

🎄 High-volume periods (Christmas, Black Friday, EOFY, etc.)
📦 Carrier delays
🌧 Weather disruptions
🛃 Customs processing (international orders)

We appreciate your patience during these rare situations.

9️⃣ Lost, Damaged, or Stolen Packages

📍 Lost Packages

If your parcel shows no movement for 7+ business days, contact us and we will investigate with the carrier.

📸 Damaged Orders

If your order arrives damaged, email photos to:
📧 support@ozzigear.com
We will arrange a replacement or refund, depending on the scenario.

🔐 Stolen Packages (Marked Delivered, Not Received)

If your order is marked Delivered but not received:

Check with neighbours, household members, or building managers
Wait 24 hours (carriers sometimes scan early)
Contact us so we can lodge a tracking inquiry

🔟 Split Shipments

If your order contains multiple items, it may arrive in separate parcels due to:

Stock availability
Warehouse logistics
Packaging size

You will receive tracking numbers for each shipment.

1️⃣1️⃣ Order Not Received

If your order has not arrived within 5–10 business days:

Check your tracking link:
👉 https://ozzigear.com/apps/track-my-order
Check your email for carrier updates
Contact us at support@ozzigear.com

1️⃣2️⃣ Incorrect or Undeliverable Addresses

If an order is returned to us due to:

Incorrect address
Unclaimed parcel
Carrier unable to deliver

We will contact you to arrange re-delivery.
Additional postage fees may apply.

1️⃣3️⃣ Customer Support

For any questions regarding your order or delivery, our team is here to help.

📧 support@ozzigear.com