Shipping Policy
Order Processing Times
- Orders generally ship same day or next business day after they are placed.
- Orders placed after 3:00 PM may be processed the following business day.
- Orders are packed Monday–Saturday, excluding public holidays.
Shipping Methods & Delivery Timeframes
🚚 Standard Shipping - Estimated delivery time : 5–10 business days
⚡ Express Shipping - Estimated delivery time : 3–5 business days
🌍 International Shipping (if applicable)
- Delivery times vary by destination and customs clearance.
- Most international orders arrive within 7–15 business days.
⏳ Note: Delivery estimates begin once the order has been shipped, not when it is placed.
Tracking & Shipment Confirmation
Once your order ships, you will receive a shipment confirmation email containing your tracking number.
You can track your order anytime here : 👉 https://ozzigear.com/apps/track-my-order
Shipping Rates
- Free postage on all orders over $100 AUD
- Orders under this amount incur a flat $30 postage charge
Shipping Address Changes
If you made an error entering your shipping address, please contact us ASAP:
- Address changes can only be made before the order ships
- Once a parcel is in transit, we’re unable to reroute it
Shipping Address Changes
If you made an error entering your shipping address, please contact us ASAP:
- Address changes can only be made before the order ships
- Once a parcel is in transit, we’re unable to reroute it
PO Boxes, Parcel Lockers & Rural Delivery
We ship to all locations:
- PO Boxes ✔
- Parcel Lockers ✔
- Rural/remote areas ✔ (may experience slightly longer delivery times)
Customs, Duties & Taxes (International Orders)
- Import duties, VAT/GST, and customs fees (if applicable) are covered by us
- We ship under DDP (Delivered Duty Paid) terms worldwide
Customs, Duties & Taxes (International Orders)
- Import duties, VAT/GST, and customs fees (if applicable) are covered by us
- We ship under DDP (Delivered Duty Paid) terms worldwide
Delays & Peak Season Notice
While we work hard to ship quickly, delays may occur due to:
🎄 High-volume periods (Christmas, Black Friday, EOFY, etc.)
📦 Carrier delays
🌧 Weather disruptions
🛃 Customs processing (international orders)
We appreciate your patience during these rare situations.
Lost, Damaged, or Stolen Packages
📍 Lost Packages : If your parcel shows no movement for 7+ business days, contact us and we will investigate with the carrier.
📸 Damaged Orders : If your order arrives damaged, email photos to :📧 support@ozzigear.com We will arrange a replacement or refund, depending on the scenario.
🔐 Stolen Packages (Marked Delivered, Not Received)
If your order is marked Delivered but not received:
- Check with neighbours, household members, or building managers
- Wait 24 hours (carriers sometimes scan early)
- Contact us so we can lodge a tracking inquiry
Split Shipments
If your order contains multiple items, it may arrive in separate parcels due to :
- Stock availability
- Warehouse logistics
- Packaging size
You will receive tracking numbers for each shipment.
Order Not Received
If your order has not arrived within 5–10 business days:
- Check your tracking link :👉 https://ozzigear.com/apps/track-my-order
- Check your email for carrier updates
- Contact us at support@ozzigear.com
Incorrect or Undeliverable Addresses
If an order is returned to us due to:
- Incorrect address
- Unclaimed parcel
- Carrier unable to deliver
We will contact you to arrange re-delivery.
Additional postage fees may apply.
Customer Support
For any questions regarding your order or delivery, our team is here to help.