Please contact our Australian support team within 7 days of delivery  by following https://ozzigear.customerdesk.io/#rp-customer-widget-home Please include your order number and a quick photo of what’s missing or damaged. We’ll send the replacement part or product straight away — all covered under our Lifetime Warranty.

After use at the beach or muddy trips please ensure to watch your products down with fresh water as the salt/ mud can hurt the hardware. Fabrics can be hand-washed with mild soap and cold water. Avoid harsh chemicals or machine drying — this helps extend the life of your gear.

No worries. We offer a 45-day money-back guarantee. Simply return the product in its original condition & packaging and we’ll issue a refund once it’s received. To start a return, please follow https://ozzigear.customerdesk.io/#rp-customer-widget-home with your order number, and our team will get in touch to help!